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Education Department

Job Summary

To provide smooth and efficient Visitor Services and to handle the duties and daily operation of the organisation Reception Office.

Major Duties

To provide good customer-oriented reception services to visitors to the organisation;
To handle applications for group and individual visits to the organisation;
To handle all phone enquiries and general enquiries from visitors;
To maintain a daily record of entry permits and bookings;
To prepare visitor analysis report;
To manage the organisation Ambassador Booth;
To administer the admission tickets and shuttle-bus ticketing system for visitors. (daily- includes Sundays and / or Public Holidays and / or at special events);
To support the organization of staff functions and events;
To attend event meetings on behalf of the Reception Office;
To assist in Administration duties, whenever required.

Requirements:

Commitment to the mission, vision and values of the organisation;
At least 3 years of proven working experience in similar roles;
Form 5 or above, holder of certificate in customer service would be an advantage;
Fluency in Cantonese and/or Putonghua; command of English an advantage;
Self-motivated, pleasant personality and a good team player;
Good Interpersonal communication skill;
Physically fit for mild outdoor activities;
Willing to work on shift is a MUST (includes Saturdays, Sundays and/or Public Holidays).